Front Desk and Customer Service Manager
Maria joined The Arcia Law Firm in February 2017. She has over 25 years of customer service and managerial experience. Her primary duties include supporting our clients and staff by coordinating appointments with attorneys and clients, providing our clients with any documents filed in court, and ensuring that each and every one of our clients’ questions and concerns are quickly and fully answered. Maria’s number one priority is total customer service satisfaction.
Litigation and Loss Mitigation Manager
Grisell Pinkston joined the firm as a paralegal in the litigation department in 2012. She provides a wide range of support for our clients, attorneys and staff ensuring the litigation department’s efficiency. Each day she is motivated by the opportunity to help people, and experience new and interesting challenges. Grisell is involved in all aspects of litigation including legal research, document management and trial preparation.
She serves as a liaison between the attorneys and the clients, assisting in the management of the cases, and was recently promoted to senior litigation paralegal. Grisell has been working in the legal profession for many years, primarily in civil and commercial litigation, and looks forward to assisting you in your case.
Loss Mitigation Team
Lauren and Ralph have been an intricate part of our firm with over 12 years of experience in the mortgage industry. Their knowledge in the field extends from the origination of a loan, compliance, processing, underwriting, and closing. Their fundamental understanding of the processes in which the banks operate, has been key to helping thousands of customers achieve their dreams of being homeowners. During difficult times in our client’s lives, Lauren & Ralph have been a voice of comfort, guiding our clients through the tedious process of loan modification, short sales and deed-in-lieu. Their relentless efforts on behalf of our clients have resulted in an immeasurable success.
In addition to managing our Loss Mitigation Department, Ralph and Lauren also play an important role in our consumer advocacy department which deals with the unfair collection practices of debtors. These cases often take months, possibly years. Their dedication and loyalty to our clients in all aspects makes them vital to our firm.